Refund policy
At HAADI&BROS, we are committed to providing quality products and a seamless shopping experience. Please read our Return & Refund Policy carefully before placing an order.
1. No Return Policy
All products sold by HAADI&BROS are non-returnable. Once an order has been delivered, we do not accept return requests.
2. No Exchange Policy
We do not offer exchanges for any products purchased through our Website.
3. No Replacement Policy
We do not provide replacements for any delivered products.
4. Refund Policy
Refunds are available only in the following situations:
- Duplicate Transaction: If a customer has made a duplicate payment for the same order, the excess amount will be refunded after verification.
- Order Cancelled Before Dispatch: If an order is cancelled before it has been dispatched, the eligible amount will be refunded to the original payment method.
(You will be notified once dispatch)
No refunds will be provided for delivered orders, change of mind, incorrect orders placed by the customer, or any other reason not mentioned above.
5. Refund Request
To request a refund, customers should contact us with the following details:
- Order ID
- Transaction ID
- Proof of Payment
- Contact Details
- Reason for the Refund Request
Refund requests can be submitted through:
Email: alam.rjw@gmail.com
Phone: +91 9219205250
6. Refund Processing
Once the refund request is verified and approved, the refund will be processed and credited within 5–7 business days to the original payment method. The actual credit timeline may vary depending on your bank or payment service provider.
7. Cancellation Policy
Orders may be cancelled only before dispatch. Once an order has been shipped or dispatched, cancellation requests cannot be accepted.
8. Contact Us
HAADI&BROS
Managed by MOHD SUFIYAN
MO JOLAHAN, Bhinga, Shravasti, Uttar Pradesh – 271831, India
Phone: +91 9219205250
Email: alam.rjw@gmail.com
Website: https://alamrjewellers.com/